Goddiva

Should you wish to return items, either faulty or unwanted, please ensure that you notify us by sending an email to customer.support@citygoddess.co.uk within 7 days of receipt, quoting the order number, style number and the reason for returning. We will issue you a Return Authorisation document, which must be attached to the returning items. Please note that we are unable to offer a ‘Sell or Return model’.

In the case of online orders we can either refund the cost of the returning item(s) to your PayPal/Card account, or we can create a credit memo in your account with City Goddess, to be used on your next order. In the case of bank transfers or cash payments we are only able to make create a credit memo.